🗺️ Engagement Information Flow

"This map shows the full scope of Enterprise Client's engagement with Kindo — all request sources, classifications, and resolution paths. It demonstrates the need for centralized program management on the Enterprise Client side and provides the framework for VTKL's autonomous multi-agent solution."

Enterprise Client × Kindo
Engagement Flow

Executive Sponsor Perinkolam QA Operations CTO — Highest

QA Operations backlogQA Operations

✨ Feature Request→ Dashboard 3

Train 75 India engineersTraining Program

📚 Training Need→ Dashboard 1

SaaS Track

SMK Track

SecOps Cyber + SMK Oversight Group Lead — High

Canvas URL params & navCyber / SaaS

✨ FeatureCyber / SaaS Team

Cyber agents & alertsCyber / SaaS

✨ FeatureCyber / SaaS Team

Nate SecOps / SMK Installs Technical — High

Task worker heartbeat lossSecOps / SMK

🐛 Bug Fix→ Dashboard 2

Assigned → Fix → Deploy

No application loggingSecOps / SMK

🐛 Bug Fix→ Dashboard 2

White-label logo not renderingSecOps / SMK

🐛 Bug Fix→ Dashboard 2

Efficient SMK install processSecOps / SMK

✨ FeatureSecOps / SMK Team

Matthew Cyber / SaaS Technical — High

ServiceNow OAuth2 failureCyber / SaaS

🐛 Bug Fix→ Dashboard 2

Ram (Hvajrapu) SMK Deployment Technical — Medium

Org/user management deep diveSecOps / SMK

📚 Knowledge Gap→ Dashboard 1

Smriti Kewlani Training / Use Cases Coordination — Medium

Setup call for use casesTraining Program

📚 Training Need→ Dashboard 1

Question → Video → Live Session

Manoj Bhale Training / Instance Provisioning — Medium

Super user list + instanceTraining Program

📚 Training Need→ Dashboard 1

Prudhvi Yendluri Office Hours Technical — Medium

Chat disclaimer configSecOps / SMK

✨ FeatureSecOps / SMK Team

Request Source (Enterprise Client)

Request

Bug → Dashboard 2

Training → Dashboard 1

Feature → Dashboard 3

Resolution Path